YUKON TRAVEL AGENCY
212 Main Street

Whitehorse , Yukon

Y1A 2B1

Privacy Policy

Privacy of personal information is an important principle to YUKON TRAVEL. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the travel products and services we provide. This document describes our privacy policies.

What is personal information?

Personal information is information about an identifiable individual. Personal information includes

information that relates to their personal characteristics (e.g., gender, age, income, home address or

phone number, ethnic background, family status), their health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual's business address and telephone number), which is not protected by privacy legislation. In addition, due the nature of the travel agency business, we also include in our policies and staunchly protect therein an individual's financial information including checking account information and credit card information.

Who are we?

YUKON TRAVEL is a full service agency business established in 1959, and we arrange travel products and services for our clients with a wide spectrum of industry suppliers . Accordingly, we deal with a number of consultants and third parties that may, in the course of their duties, have limited access to personal information we hold. These include airlines, railroads, cruise lines, tour operators, computer reservations system providers, and other travel-related vendors. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles in accordance with their own policies under the Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect personal information for the following purposes:

Like all travel agencies, we collect, use and disclose personal information in order to serve

our clients. For our clients, the primary purposes for collecting personal information are as follows: to make and secure reservations, to issue transportation documents and vouchers, and to provide travel suppliers with information to complete the necessary purchasing arrangements for a wide array of travel and tourism products. Examples of the type of personal information we collect

for those purposes include the following: name, address, telephone, age, credit card information, passport or visa information, Social Insurance Number, web site cookies, and similar personal information necessary to properly identify our clients and their entitlement to the services we arrange. We also collect personal information from our employees and contractors to assure our proper compliance with employment laws, remuneration, tax payments, and other employee/contractor functions.

Protecting personal information:

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

• Paper information is either under supervision or secured in a locked or restricted area.

• Electronic hardware is either under supervision or secured in a locked or restricted area at all

times. In addition, passwords are used on computers.

• Paper information is transmitted through sealed, addressed envelopes or boxes by reputable

companies.

• Electronic information is transmitted either through a direct line or is anonymized or

encrypted.

• Staff are trained to collect, use and disclose personal information only as necessary to fulfill

their duties and in accordance with our privacy policy.

• External consultants and agencies with access to personal information must enter into

privacy agreements with us or acknowledge that the abide by PIPEDA.

Retention and destruction of personal information:

We need to retain personal information for some time to ensure that we can answer any questions

you might have about the services provided and for our own accountability to external regulatory

bodies. However, we do not want to keep personal information too long in order to protect your

privacy. We keep our client files for a minimum of 2 years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence with people who are not our clients, newsletters, seminars and marketing activities for about three months after the newsletter, seminar or marketing activity is over. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.

You can look at your information:

With only a few exceptions, you have the right to see what personal information we hold about you.

We can help you identify what records we might have and we will also try to help interpret any information you do not understand (e.g., various industry forms, technical language, etc.).

We will need to confirm your identity before providing the access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask that the request be put in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected.

This applies to factual information only and we may ask for documentation to show the discrepancy.

Do you have a concern?

Our Privacy Policy Manager, Ms Mona Lafferty, can be reached at (867) 668 4488 to address any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Privacy Policy Manager. She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the

administration of the privacy legislation in the private sector. The Commissioner also acts as a kind

of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

112 Kent Street , Ottawa , Ontario K1A 1H3 as well as by:

Phone:     (613) 995-8210
Toll-free:   1-800-282-1376
Fax:     (613) 947-6850
TTY:     (613) 992-9190

E-mail:      info@privcom.gc.ca .

We appreciate and value your patronage. At YUKON TRAVEL AGENCY , privacy is not a privilege, it's a right.